How to Edit Bot Details on Quick Hub
To edit or change the bot details, follow the steps below.
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Go to Quick Hub.
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Click on Quick Chat from the left menu bar.
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Click on Dashboard.
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Click on Bot Details. Under the Bot info section, you can change the bot’s status and details.
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Click Edit.
- Enter the Chatbot Name,’ ‘Chatbot Domain Name, and select the color.
- To add a bot image, click the pencil option next to the circle and select an avatar you like.
- To edit bot responses, click on Bot Responses.
- Click Add Bot Response. Add the question and answer you’d like the bot to handle, then click Add Response.
- To add the chatbot to your website, go to Add Bot on Website.
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Click Copy.
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You can add this link to your website.
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To enable human interaction, click the Human Interaction tab and toggle to turn it on.
- To check the number of live chats, click on Chats under the Quick Chat option.
- To check the metrics, average response time, total conversations, and success rate, click on Metrics.
- To manage settings for the WhatsApp chatbot, click on Manage Settings.
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In Opt-in Management, set opt-in/opt-out keywords for automated replies. Toggle the feature on or off and use Edit Response to customize.
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Click on Live Chat Settings to configure an automated reply for the user’s first query during working hours. Click Edit Response to write a custom response.
- Go to Account Details and click the Edit icon to update your business photo, contact info, description, address, email, and website.
- Once you have entered the details, click on Save.
